Support

Support

If you're daily business is to deal with users you'll know both: The bastard operator and the most stupid user. If you don't know them, read on.

Videos

Biblical Tech Support

Moses asks God for support on technical questions

Voice Mail With God

Most of us have now learned to live with voice mail as a necessary part of our lives. Have you ever wondered what it would be like if God decided to install voice mail?

Comments from the Technical Support Desk

More Support Desk Stories

12 Things You Don't Want to Hear From Tech Support

Terminology used by technicians

Technican vocabulary and their meaning

Maßnahmen bei Ausfall der EDV

Top 10 signs for a bad technical support

Top 10 signs you're answering a bad technical support call and some more Top 10 lists

System Problem report form

This is a form to make the reporting of problems consistent, allow records of problems to be kept, and a method of discouraging users from reporting faults in the first place.

System Administration Support Fees

Calling me with a question: $10, Calling me with a stupid question: $20...

Helpdesk log

Monday, 8:05am: User called to say they forgot password. Told them to use password retrieval utility called FDISK. Blissfully ignorant, they thank me and hang up. God, we let the people vote and drive, too?

General Motors Helpline

General Motors doesn't have a "help line" for people who don't know how to drive, because people don't buy cars like they buy computers -- but imagine if they did...

101 Things you do not want your System Administrator to say

A Day in the Life of a SysAdmin

The life of a sysadmin goes approximately as follows

Stupid User

A small story about a very intelligent user...

The Shift FAQ

This FAQ contains a collection of questions and answers about the Shift-Key.

The Bastard Operator from Hell

Who doesn't know him, the BofH!

Support- and Helpdesk Jokes

Der Inder

Achdung - Gumpjuderraum

Support- and Helpdesk Stories

Some more stories about users and service technican.

Service Hinweise

DAV - Dümmster anzunehmender Verkäufer

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