Jaegers.Net: System Problem Online Report Form

System Problem Online Report Form

This is a form to make the reporting of problems
consistent, allow records of problems to be kept,
and a method of discouraging users from reporting
faults in the first place.

Your name?
Your login name?
The date?
The date the problem first occured if different?
Problem Severity:		Minor Minor Minor Minor
Which machine?
Which area appears to be at fault?

Communications	Disk	Base Unit
Network	Keyboard	Screen
Mouse	Everything	Don´t know

Is it plugged in? Yes No

Is it switched on? Yes No

Has it been stolen? Yes No

Have you tried to fix it yourself? Yes No

Have you made it worse? Yes

Have you read the manual? Yes No

Are you sure you've read the manual? Yes No

Are you absolutely certain you've read the manual? Yes No

Did you understand it? Yes No

If `Yes' then why can't you fix it yourself?

Is the equipment unexpectedly noisy? Yes No

If `Yes' what sort of noise?

Grinding	Rattling
Whirring	High pitched whine
Sound of disk head scouring disk
Strange, out of tune whistling or humming

Is there a smell of burning? Yes No

If `Yes' is the equipment on fire? Yes No

Is the fault repeatable? Yes No

What were you doing (with the equipment) at the time the fault occurred?

If `nothing' explain why you were logged in.

Are you sure you aren't imagining the problem? Yes No

Do you have any independent witnesses of the problem? Yes No

Describe the problem.

Now, describe the problem accurately.

Speculate wildly about the cause of the problem.

Can't you do something else, rather than bothering me? Yes No

Have you read the section about System Administration Support Fees? Yes No

If `Yes', do You accept them? Yes No

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[ System Problem Online Report Form ]

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